F.A.Q. Frank And Oak
Most Popular Questions
Who is Frank And Oak?
Offering style and advice for the moments that matter, Frank And Oak is a destination for customers who want to live and dress well. By coupling considered product design with advice through immersive digital, in-store and content experiences, Frank And Oak has transcended its role as a retailer and is redefining the shopping experience.
Constantly evolving and looking towards to the future, Frank And Oak offers premium design and world class customer service to its growing ranks of nearly 3 million members. You can read the Frank And Oak story right here.
Do you have physical stores?
Yes, we have over 13 brick & mortar locations across Canada. You can find a full list of our stores here.
Keep an eye out for more stores opening in a city near you.
Where can I find sizing information?
You can consult style-specific sizing information on the product page of each item. If you wish to get more information about our sizing or are unsure of what size to pick, our Personal Stylists are available online to help you!
What is Style Plan?
Style Plan is a new and easy service from Frank And Oak that sorts you out with great style on a regular basis (without the fuss), at a low cost. When you subscribe to Style Plan, our Stylists pick out our latest seasonal pieces based on your personal preferences and send them straight to your door every month. You can try on the items from the comfort of your own home, and pay for only those you decide to keep. Save up to 20% on every order with free shipping and returns. You can skip a month or cancel anytime.
How can I exchange my item?
At this time, we don’t have a direct exchange process in place. But fear not! You can definitely swap your item for something else if your heart so desires. The quickest way to exchange your item is to place a new order right away.
Here’s what you need to do:
1. Place a new order for the correct item (with our limited inventory, you don’t want to wait til it’s too late!).
2. Request a Return from your Order History page (log in or create an account in order to do this).
3. You’ll be refunded to your original method of payment once the return is received.
* If you purchased the item(s) with a discount code, just reach out to our amazing customer service team on Live Chat before placing your new order. One of our representatives will be happy to help you out.
Do you have discount codes?
Occasionally we will provide coupon codes with special offers and discounts. These can be found in emails, on social media, or at promotional events. Discount codes can be entered at the checkout screen.
Coupon codes are for one time use only and we reserve the right to suspend their usage at any moment. Discount and promo codes are not valid on sale items, third party items, and grooming products unless otherwise specified in the terms and conditions.