F.A.Q. Frank And Oak

Most Popular Questions

  • Who is Frank And Oak?

    Offering style and advice for the moments that matter, Frank And Oak is a destination for customers who want to live and dress well. By coupling considered product design with advice through immersive digital, in-store and content experiences, Frank And Oak has transcended its role as a retailer and is redefining the shopping experience.

    Constantly evolving and looking towards to the future, Frank And Oak offers premium design and world class customer service to its growing ranks of nearly 3 million members. You can read the Frank And Oak story right here.

  • Do you have any physical stores?

    Yes, we have over 24 brick & mortar locations across Canada. You can find a full ist of our stores here. Keep an eye out for more stores opening in a city near you.

  • Where can I find sizing information?

    You can consult style-specific sizing information on the product page of each item. If you wish to get more information about our sizing, or are unsure which size to pick, our Member Services team is available online to help you!

  • What is Style Plan?

    Style Plan is our monthly clothing subscription that sorts you out with great style on a regular basis (without the fuss!). When you subscribe to Style Plan, our Stylists pick out our latest seasonal pieces based on your personal preferences and send them straight to your door every month. You can try on the items from the comfort of your own home, and pay for only those you decide to keep.

    As a Style Plan member, you also benefit from exclusive member pricing (up to 20% off) and free standard shipping site-wide at all times.

  • How can I exchange my item?

    At this time, we do not offer direct exchanges online. The quickest way to exchange your item is to place a new order right away, and return your original purchase for a refund.

    If your original purchase included a discount or promotion, don't hesitate to reach out to our customer service team for assistance with your new order.

  • Do you have discount codes?

    Occasionally we will provide coupon codes with special offers and discounts. These can be found in emails, on social media, or at promotional events. Discount codes can be entered at Checkout - just look for the “Enter Coupon Code” box on the right hand side.

    Discount and promo codes are not valid on sale items, collaborations, third party items, and grooming products unless specified in the terms and conditions. Coupon codes are for one time use only and we reserve the right to suspend their usage at any moment.