F.A.Q. Frank And Oak
Coupons, Gift Cards and Promotions
How do coupon codes work?
Occasionally we will provide coupon codes with special offers and discounts. These can be found in emails, on social media, or at promotional events. Discount codes can be entered at Checkout - just look for the “Enter Coupon Code” box on the right hand side.
Discount and promo codes are not valid on sale items, collaborations, third party items, and grooming products unless specified in the terms and conditions. Coupon codes are for one time use only and we reserve the right to suspend their usage at any moment
Honouring coupon codes or sales
If a regular-priced item goes on sale in the 7 days following purchase, contact our Customer Service team to receive a refund for the difference in store credit. You can make your request by sending a note via Live Chat on our site.
Not valid on first-time customer offers or targeted offers. Not valid on Black Friday, Cyber Monday or other Holiday Season promotions. Effective on purchases made at frankandoak.com or in store at Frank And Oak locations.
Price matching policy
Frank And Oak does not match competitor prices.
How do I use my gift card?
You can redeem your gift card right here. The value of the gift card will then be added to your store credit balance.
How do I use my Style Plan e-Gift Card?
Style Plan e-gift cards are sent by email and applicable on any Style Plan purchase. You must be signed in as a Frank And Oak client to apply them to your account. After being redeemed, the amount of the gift card is automatically credited to your Style Plan invoice, or to any Frank And Oak purchase. If you return products purchased with a gift card, your corresponding store credits will be re-credited to your account. Style Plan e-Gift cards are non-refundable.