F.A.Q Frank And Oak
The health and safety of our community is our biggest priority. In order to slow down the spread of COVID-19, here are the steps we have taken:
Temporary Store Closures in March + June 2020 Reopenings
All of our stores closed temporarily on March 18th, 2020. We are gradually reopening our stores starting on June 1st, 2020. For more details on store hours and services available, visit: frankandoak.com/stores
Online Orders + Shipping Delays
Our warehouse team currently processing online orders, work in alternate shifts to practice social distancing guidelines. We have taken extra precautionary and sanitary measures by rigorously disinfecting all workstations and introducing the compulsory wearing of gloves at all times.
Orders placed online are typically fulfilled within 3 to 5 business days. Please note, however, that our shipping carriers are experiencing a high increase in volume and there may be longer delivery delays than usual. Any updates and revised delivery times will be reflected on your tracking number once your order has left our warehouse.
In addition to these measures, we have adjusted our return policy to the following:
For online orders placed in March 2020 and onward, you now have 30 days after delivery to request your return online, and 10 days following that to mail your item(s) back.
If you made a purchase in-store with a return date during our store closures, we’ll accept returns for these purchases for an additional 30 days once our stores reopen.
Once your return is delivered to our warehouse in Montreal, it normally takes 10 to 15 business days for our team to process your return. However, processing times may be slightly longer than usual under current circumstances. Thank you for your ongoing patience and understanding.
Frank And Oak was founded in Montreal, Quebec in 2012 by Ethan Song and Hicham Ratnani as an online-only purveyor of modern menswear. With a mix of modern monthly collections and a super-personalized experience, we soon expanded to include a forward-thinking women’s line and over 20 brick-and-mortar stores across Canada.
Frank And Oak’s priority is using eco-conscious materials and methods for our products along with ethical practices throughout our supply chain to make quality clothing that lasts (along with mindful packaging, store design, and more). With poor factory conditions around the world and the threat of irreversible climate change, we fully recognize the urgency to do our part in taking care of people and the planet.
We’ve significantly increased the percentage of minimal impact products in recent years, and will continue doing so.
You can read more about us here.
The primary brand we carry is our own: Frank And Oak. However, on occasion we bring in special partners and create limited edition product collaborations. Some brands and artists we’ve worked with in the past include Jason Polan, Sue Doeksen and Naked & Famous Denim.
Just to let you know, not all collaboration products can be shipped internationally. Only items available for purchase outside of Canada and the U.S. will be listed in our international shop.
We have several locations across Canada. You can find a full list of our store locations here.
Find out more about the thought process behind our stores here.
You can consult style-specific sizing information on the product page of each item. If you wish to get more information about our sizing, or are unsure which size to pick, our Member Services team is available online to help you!
We make every effort to minimize waste at every step - from design and manufacturing, to fulfillment and shipping. We use recyclable materials wherever possible to prepare and package our clothes. What's more, we work hard to ensure that our inventory is well-managed in order to save materials and reduce overstock. As Frank And Oak grows, we're continually devising new ways to integrate sustainability into our daily operations and business practices.
We begin our design process by thinking about our customer and their real life. What do people want to wear and what are they wearing it for? From this simple question, our goal is to combine classic styles, modern cuts, and innovative materials— made with as little environmental impact as possible— to produce style we truly get excited about.
Our clothing and accessories are crafted in designated facilities across Canada, the United States, Europe and Asia, with fabrics individually sourced from some of the best mills in the world.
Our Member Services team is online daily./ Email us