F.A.Q. Frank And Oak

General

  • Who is Frank And Oak?

    Offering style and advice for the moments that matter, Frank And Oak is a destination for customers who want to live and dress well. By coupling considered product design with advice through immersive digital, in-store and content experiences, Frank And Oak has transcended its role as a retailer and is redefining the shopping experience.
    Constantly evolving and looking towards to the future, Frank And Oak offers premium design and world class customer service to its growing ranks of nearly 3 million members. You can read the Frank And Oak story right here.

  • What brands do you carry?

    The primary brand we carry is our own: Frank And Oak. However, on occasion we bring in special partners and create limited edition product collaborations. Some brands and artists we’ve worked with in the past include Jason Polan, Sue Doeksen and Naked & Famous Denim.
    Not all products can be shipped internationally. Only items available for purchase outside of Canada and the U.S. will be listed in our international shop.

  • Do you have any physical stores?

    Yes, we have over 13 brick & mortar locations across Canada. You can find a full list of our stores here.
    Keep an eye out for more stores opening in a city near you.

  • Where can I find sizing information?

    You can consult style-specific sizing information on the product page of each item. If you wish to get more information about our sizing or are unsure of what size to pick, our Personal Stylists are available online to help you!

  • Is Frank And Oak sustainable?

    We make every effort to minimize waste at every step - from design and manufacturing, to fulfillment and shipping. We use recyclable materials wherever possible to prepare and package our clothes. What's more, we work hard to ensure that our inventory is well-managed in order to save materials and reduce overstock. As Frank + Oak grows, we're continually devising new ways to integrate sustainability into our daily operations and business practices.

  • Design, manufacturing and production

    The Frank And Oak design process includes you. We strive to create styles YOU want to wear, and that’s why every month, our Montreal-based team comes out with new designs based on the feedback and style preferences of our members. Our clothing and accessories are crafted in designated facilities across Canada, the United States, Europe and Asia, with fabrics individually sourced from some of the best mills in the world.

  • How can I book an appointment with one of your in-store barbers?

    Go to frankandoak.com/stores and click on “Learn More”. You’ll be able to choose your barber and book an appointment based on availability. You can also book an appointment using our mobile app.

  • What is the policy for tax exemptions on purchases by First Nations and Aboriginal people?

    Customers who qualify and wish to benefit from a tax exemption on their order must file a claim directly to their government after their online purchase is completed.
    For in-store purchases, you simply need to provide the proper documentation and ID, and our team will be happy to make the necessary adjustments.