F.A.Q Frank And Oak

General

The health and safety of our community is our biggest priority. In order to slow down the spread of COVID-19, here are the steps we have taken:

Retail Stores
All our stores are now open! The health and safety of our team is our highest priority, and we've implemented all the recommended sanitary measures to ensure an optimal shopping experience.

You can learn more on our stores page here: https://www.frankandoak.com/stores

Online Orders + Shipping Delays
Our warehouse team currently processing online orders, work in alternate shifts to practice social distancing guidelines. We have taken extra precautionary and sanitary measures by rigorously disinfecting all workstations and introducing the compulsory wearing of gloves at all times.

Orders placed online are typically fulfilled within 2 to 3 business days. Please note, however, that our shipping carriers are experiencing a high increase in volume and there may be longer delivery delays than usual. Any updates and revised delivery times will be reflected on your tracking number once your order has left our warehouse. 

Returns
Once your return is delivered to our warehouse in Montreal, it normally takes 10 to 15 business days for our team to process your return. However, processing times may be slightly longer than usual under current circumstances. Thank you for your ongoing patience and understanding.

Frank And Oak was founded in Montreal, Quebec in 2012 by Ethan Song and Hicham Ratnani as an online-only purveyor of modern menswear. With a mix of modern monthly collections and a super-personalized experience, we soon expanded to include a forward-thinking women’s line and multiple brick-and-mortar stores across Canada.

Frank And Oak’s priority is using sustainable materials and methods for our products along with ethical practices throughout our supply chain to produce quality clothing that lasts. With poor factory conditions around the world and the threat of irreversible climate change, we fully recognize the urgency to do our part in taking care of the planet and all its inhabitants.

We’ve significantly increased the percentage of minimal impact products in recent years, and will continue doing so.

You can read more about us here

The primary brand we carry is our own: Frank And Oak. However, on occasion we do distribute items from other sustainable brands or work with artists to create limited edition product collaborations. Some brands and artists we’ve worked with in the past include Liana Fink, Naked & Famous and Na Kim.

Not all collaboration products can be shipped internationally. Only items available for purchase outside of Canada and the U.S. will be listed in our international shop.

We have several locations across Canada. You can find a full list of our store locations here.

Find out more about the thought process behind our stores here.

You can consult style-specific sizing information on the product page of each item. If you wish to get more information about our sizing, or are unsure which size to pick, our Member Services team is available online to help you!

We make every effort to minimize our ecological footprint, from design and manufacturing to shipping. As Frank And Oak grows, we're continually devising new ways to integrate sustainability into our daily operations and business practices. Read more here. 

We begin our design process by thinking about our customer and their real life. What do people want to wear and what are they wearing it for? From this simple question, our goal is to combine classic styles, modern cuts, and innovative materials—made with as little environmental impact as possible—to produce quality pieces we are truly proud of.

Our clothing and accessories are crafted in designated facilities across Canada, the United States, Europe and Asia, with fabrics individually sourced from some of the best mills in the world. Learn more here

Need Help?

Our Member Services team is online daily.

/ Email us