F.A.Q. Frank And Oak
What is Style Plan?
Style Plan is our monthly clothing subscription that sorts you out with great style on a regular basis (without the fuss!). When you subscribe to Style Plan, our Stylists pick out our latest seasonal pieces based on your personal preferences and send them straight to your door every month. You can try on the items from the comfort of your own home, and pay for only those you decide to keep.
As a Style Plan member, you also benefit from exclusive member pricing (up to 20% off) and free standard shipping site-wide at all times.
How does Style Plan work?
Register by filling out a short survey that includes details about your sizing and style preferences. Every month, our stylists will pick out 3 to 5 items for you. You’ll be notified by email 48 hours before we ship you the box, and during this period you can customize our selection if you want. If you don’t see anything you like, you can even skip the month’s box altogether.
Once you receive your Style Plan box, you have ten days to try on the items and decide which ones you want to keep. Use our prepaid return labels to send the rest back to us absolutely free.
How much does it cost?
With Style Plan, a selection of 3 to 5 items will be shipped to you every month according to your preferences. The items sent to you will be chosen based on a survey about your style, size, and budget per item.
A monthly box is typically $150-$250, but can be slightly less or more. As the items are based on your style preferences and are chosen seasonally, the exact cost of each box varies from month to month. Each item ranges from $29-$149, and you will be charged for the items when the box is confirmed.
Before your box ships, you'll also have a chance to preview the box. This gives you an opportunity to customize the selections or skip your monthly box altogether. When you customize, you can add or remove items, which also adjusts the price according to your personal preference.
Each monthly box is also subject to a $25 styling fee if you return the entire box.
What are the shipping charges?
We offer free standard shipping on all Style Plan orders and our packages ship via Canada Post, USPS or UPS depending on your location. East Coast orders are usually delivered between 2-5 business days and West Coast orders between 4-7 business days.
What if I don't like some of the items?
You’re under no obligation to keep all of the items in your Style Plan box. Only keep the styles you love and send back the rest for free. However, if you send back all the items of your Style Plan box, we will not be able to re-credit you the $25 styling fee.
Can I skip a month?
Yes. You can always skip a month and will not be charged.
How can I modify or cancel my plan?
You can modify or cancel your Style Plan at any time through the Membership Settings section of your Frank And Oak profile. Our Member Services team is also always happy to assist via chat or email with any of your requests.
What is your return policy for Style Plan boxes?
COVID-19 Update: For Style Plan boxes ordered during the month of March 2020, you now have 30 days after delivery to request your return online, and 10 days following that to mail your item(s) back.
You have 7 days from the date of delivery to make a return request online and get your money back for any unwanted items. We’ll even provide you with the return label. Simply request it online through your order history page. Please note that underwear, grooming products, and swimwear are non-refundable.
After requesting a return label, you have 7 days to mail the items back to us.
If you live in Canada, you can also return your items in-store within 30 days following the order date.
What will my Style Plan selections look like?
Our team will choose 3 new styles for you every month based on your style and size preferences. Each item ranges from $29-$149. We’ll notify you when they are ready and from there you will be able to confirm the final selects. Your Style Plan products are always chosen from our most recent collections so you’re always on trend and in style.
Can I choose a Style Plan if I live outside Canada or the United States?
Sorry, Style Plan is currently only available to Canadian and US residents.