Frank Rewards

Earn points on all your purchases with Frank Rewards. To join, create an account entirely for free. Once you’ve signed up, you will start earning rewards and points on all your Frank And Oak purchases. Be sure to be logged into your account to view and redeem your points.

Create your account here

Already have a Frank And Oak account?

Log in here

If you already have a Frank And Oak account, no need to create a new one: simply sign in and access Frank Rewards. You can otherwise join at any time entirely for free by signing up with your email through the Frank Rewards page. There is no minimum purchase amount required to become a member at the Insider tier.

Create your account here

Already have a Frank And Oak account?

Log in here

To reach the Advanced tier, you need to spend $350+ over the course of a year. To reach the Premium tier, you need to spend $1000+ over the course of a year. The tier status will last 1 year from the date you earned it on a rolling basis.

Online

To redeem your loyalty points for rewards follow these steps:- Head to our online checkout or to your loyalty points dashboard.

- At checkout, there will be a drop-down to exchange your points for a discount.

- On the dashboard, scroll down to the middle of the page and select your desired discount to exchange your points. To use your discount code, copy and paste it to the appropriate field at checkout or present it in-store.

Please note that if you choose to claim a discount through the dashboard, your points will be permanently deducted. If you don’t end up using your discount code at checkout or in-store, you can always access it again for a future purchase through the “Rewards History” section of the dashboard.

In-store

To redeem your points in-store, follow these steps:

- Scan the QR code at the cash register or sign into your account directly from our webpage.

- Click on "redeem your points" in the dashboard to receive a discount code. Please note that your points will be permanently deducted in exchange for the reward.

- Provide the retail associate with your unique coupon code.

If you don’t end up using your discount code in-store, you can always access it again for a future purchase through the “Rewards History” section of your dashboard. It can also be used on our website by copy pasting the code in the coupon field at checkout. 

*Reward discount code must be entered at online checkout to redeem the offer, or shown to a retail employee prior to completing the purchase. Valid only on Canadian and US purchases. Offer not valid on gift cards and past purchases. Cannot be combined with any other discount, Frank Rewards loyalty program discount or special offer. Additional restrictions may apply. Frank And Oak reserves the right to change or terminate this offer at any time and without prior notice.

To redeem your points for merch, head to your loyalty points dashboard. Please note that merch rewards are only available online and cannot be redeemed in-store. 

Your points will be made available as soon as your order is fulfilled. For in-store purchases, your points will be available as soon as your order is finalized.

Points cannot be transferred or combined from one account to another. 

Yes, points can be combined to a discount code when redeeming them for merch. However, they cannot be combined with a discount code at checkout. 

If your order is cancelled, the points you used will be automatically returned to your Frank Rewards account.

Yes, merchandise redeemed with points can be returned by mail in the United-States and by mail or in-store in Canada. All purchases, including merchandise redeemed through Frank Rewards, are subject to Frank And Oak's Return Policy.

Return Policy

When returning one or more items, your points will be refunded back to your account. All purchases, including merchandise redeemed through Frank Rewards, are subject to Frank And Oak's Return Policy.

Return Policy

Select a cause in your cart and we’ll donate 1% of your total order value to the organization of your choice.

Look out for a "2x points" badge on specially marked items on our website. Once purchased, you’ll receive twice the number of points, which can then be used to redeem exciting rewards! This offer is not applicable on retail orders. Double points are awarded according to the product value before taxes and after discounts. This offer is only available online and for limited periods, so make sure to keep an eye out!

Yes, you can track the funds each cause has raised so far thanks to a progress bar.

Visit our Community Impact page to check it out

Points will expire after 12 months of inactivity for customers who have not earned or redeemed any points within that time frame. The tier status will last 1 year from the date you earned it on a rolling basis.

Yes, after signing up for Frank Rewards, you will receive points for all your purchases made from August 3, 2022 onward. Please ensure that the email address tied to your account matches that of your previous purchases to receive your points. 

Every member automatically receives points after signing up, when placing an order, or completing special tasks. 

You will receive points when purchasing a gift card. However, you will not receive points for the amount of a purchase that is paid for with a gift card.