What is your return policy?
We want you to be happy with the comfort, look and fit of your Frank + Oak clothing. If you’re not happy for any reason, you can return your items. We’ll even cover the shipping cost in Canada and the U.S.
When returning items, please remember these four rules:
Return It Within 30 Days:
If the items you ordered are not what you expected in size or style, we will gladly offer a refund on your original method of payment within 30 days. For holiday returns: Orders placed between November 24th and December 25th, are eligible to be returned by January 31st.
Return New Items Only:
Returned clothes and accessories must be in new, unworn condition without any scuffs, scratches, stains, tears, or hair and with the original hang tag attached. Where appropriate, we recommend you try on the clothes with an undershirt.
Some Items Can’t Be Returned:
All clearance items with a price ending in .97 are final sale and cannot be returned nor exchanged. Bodywear, swimwear, grooming products, books, and magazines cannot be returned as mentioned in the product description. Gift cards are final sale and cannot be returned.
Keep the Tags On:
Most Frank And Oak garments have a hang tag attached. Please keep this tag on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed.