Conditions of Use
Welcome to Frank And Oak! The services on this site are offered to you by UCG Canada Holdings Inc., parent company of Frank And Oak. For all orders made in the US, you are subject to these terms & conditions under UCG Canada Holdings Inc. For the rest of this text, Frank And Oak will be used, but it is understood that Frank And Oak is a part of UCG Canada Holdings Inc. When you use Frank And Oak ("Frankandoak.com", "Frank And Oak", "we", "our", "us") you understand that you are subject to the following conditions. If you visit or shop at Frankandoak.com, you accept and agree to abide by these conditions. Please read them carefully. When you use any current or future FRANKANDOAK.COM service, you will be also subject to the guidelines and conditions applicable to such service or business. Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at email@example.com.
BY USING THE FRANKANDOAK.COM SITE AND THE SERVICES OFFERED THROUGH IT, YOU AGREE TO BE BOUND BY THESE CONDITIONS OF USE AND ALL RELATED POLICIES, CONDITIONS, AND GUIDELINES. IF YOU DO NOT AGREE WITH ANY OF THESE CONDITIONS OF USE, YOU MAY NOT USE THE FRANKANDOAK.COM SITE.
When you visit FRANKANDOAK.COM or send e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the FRANKANDOAK.COM site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on the FRANKANDOAK.COM site - such as text, without limitation, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software - is the property of FRANKANDOAK.COM or content suppliers, and is protected by Canadian and international copyright laws. The compilation of all content on the FRANKANDOAK.COM site is the exclusive property of FRANKANDOAK.COM and protected by Canadian and international copyright laws. All software used on the FRANKANDOAK.COM site is the property of FRANKANDOAK.COM or its software suppliers, and protected by Canadian and international copyright laws.
Frankandoak.com, Frank And Oak, and other marks indicated on our site are trademarks or registered trademarks of UCG Canada Holdings Inc. in Canada and other countries. Frank And Oak graphics, logos, page headers, button icons, scripts, and service names are trademarks of Frank And Oak. Frank And Oak’s trademarks may not be used in connection with any product or service that is not Frank And Oak’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Frank And Oak. All other trademarks not owned by Frank And Oak or its affiliates that appear on the FRANKANDOAK.COM site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Frank And Oak.
License and Site Access
Frank And Oak grants you a limited license to access and make personal use of the FRANKANDOAK.COM site, and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Frank And Oak. This license does not include any resale or commercial use of the FRANKANDOAK.COM site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the FRANKANDOAK.COM site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools.
The FRANKANDOAK.COM site or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Frank And Oak. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Frank And Oak without express written consent. You may not use any meta tags or any other "hidden text" utilizing Frank And Oak’s name or trademarks without the express written consent of Frank And Oak. Any unauthorized use terminates the permission or license granted by Frank And Oak. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the FRANKANDOAK.COM home page, so long as the link does not portray Frank And Oak or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Frank And Oak logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use the FRANKANDOAK.COM site, you are responsible for maintaining the confidentiality of your account and password, as well as for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use FRANKANDOAK.COM only with involvement of a parent or guardian. Frank And Oak reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
Billing, Payment & Credit Card Information
When you place your first order, we will save your credit card information for use on future purchases. Your card will be billed for any recurring orders or subscriptions you initiate (such as Style Plan). We accept Visa, MasterCard and American Express as forms of payment. We encourage you to keep your payment information up to date to avoid interruption of service.
Use of Credits as Payment
Frank And Oak members are eligible to accrue credits through various means including referring friends and making purchases as a Hunt Club member. Other methods for acquiring credits are in the works, we are constantly looking to create new ways to engage our members. Credits are valid for 12 MONTHS from the date of issue. When checking out, your available credits will be displayed and you have the option to select these as a form of payment. If you do not use all of your credits, the remaining credits will remain in your account. You may not use partial amounts of credit.
Credits via Invitation & Referral
Credits earned through the Refer a friend program are only redeemable 30 days after the invitee’s first purchase with a subtotal above $50. An invitee must purchase within 30 days to grant the inviter store credit. Any orders placed, that infringe on these guidelines can and will result in the cancellation of said order and will be treated as fraudulent.
Contacts & Information Imported via Sharing
Any contact information imported or shared with another person may be stored privately by Frank And Oak, as well as the personal information of any recipient. We may also use that recipient’s contact information to allow him or her to view and accept your gift, or to allow the recipient to access the information you requested we send.
Returns & Exchanges
If you’re not completely satisfied with the fit, look, or feel of your Frank And Oak purchase, you can return it to be refunded. Return shipping is on us, and you can print a prepaid shipping label through your account page in the Returns section. All items returned must be in unworn condition, with no stains, tears or visible signs of use or wear. Items must be returned back to our warehouse within 30 days from order delivery date as denoted by Canada Post or USPS through tracking number information, or the in-store purchase.
Frank And Oak respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us immediately at firstname.lastname@example.org.
Risk of Loss
All items purchased from Frank And Oak are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
Frank + Oak has made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions.
Frank And Oak attempts to be as accurate as possible. However, Frank + Oak does not warrant that product descriptions or other content of the FRANKANDOAK.COM site are accurate, complete, reliable, current, or error-free. If a product offered by FRANKANDOAK.COM is not as described, please contact our customer service department at email@example.com.
Illegal Usage Prohibited
You shall not use Frank + Oak’s Website or materials to past, transmit, upload, distribute or publish any content that is libelous, seditious, defamatory, blasphemous, fraudulent, invasive of another’s privacy, tortuous, obscene, pornographic, abusive, infringing or otherwise illegal, as determined in the sole discretion of Frank + Oak. You agree to comply with all applicable local, provincial, federal and international laws, regulations and treaties while using this site. In addition, while using the website in accordance with these terms as modified from time to time, you agree to comply with generally accepted internet standards and shall refrain from any abusive use of this site.
Disclaimer of Warranties and Limitation of Liability
THE FRANKANDOAK.COM SITE IS PROVIDED BY UCG CANADA HOLDINGS INC. ON AN "AS IS" AND "AS AVAILABLE" BASIS. Frank + Oak MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Frank + Oak DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Frank + Oak DOES NOT WARRANT THAT THE FRANKANDOAK.COM SITE, ITS SERVERS, OR E-MAIL SENT FROM FRANKANDOAK.COM OR FRANKANDOAKMAIL.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Frank + Oak, ITS PARTNERS, AFFILIATES AND SUPPLIERS AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, REPRESENTATIVES AND SUPPLIERS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE FRANKANDOAK.COM SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE (INCLUDING, WITHOUT LIMITATION, THOSE DAMAGES RESULTING FROMLOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION), AND CONSEQUENTIAL DAMAGES.
THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MIGHT NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Links to Other Websites
Links to third party Websites on this site are provided solely as a convenience to you. If you use these links, a new browser will be lodged to access linked Websites. Frank + Oak has not reviewed these third party Websites and does not control and is not responsible for any of these Websites or their content. Frank + Oak does not endorse or make any representations about them, or any information, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party Websites linked to this site, you do this entirely at your own risks.
You acknowledge and agree that Frank And Oak, in its sole and absolute discretion may, without notice to you, suspend or terminate your use of, or access to the Website, for any services and remove and discard any related materials for any reason, including where Frank + Oak believe that you have violated any of these terms. You agree that Frank And Oak shall not be liable to you or to any person as a result of any such suspension or termination. If you are unsatisfied with any of these terms, please discontinue using this Website.
You acknowledge that you are using this site including its materials at your own risks. Frank And Oak and its partners, affiliates and suppliers do not guaranty error-free or uninterrupted operations of this site. The products, services and information provided on this site are provided “as is” without any warranties of any kind including warranties of merchantable quality, fitness for particular purpose, or non infringement of intellectual property. Frank And Oak and its suppliers do not warrant the accuracy and completeness of materials available on or throughout this site. The materials on this site may be out of date, and Frank + Oak makes no commitment to update the materials. Information published on this site may refer to products, programs or services that are not available on your jurisdiction. Applicable law may not allow the exclusion of implied warranties, so the above exclusions may not apply to you.
You shall indemnify and forever save harmless Frank And Oak, its partners, affiliates, parent company, and suppliers and each of their respective directors, officers, employees, consultants, agents and suppliers from and against any and all claims, demands, actions, suits, losses, costs, charges, expenses, damages and liabilities (including legal fees) which may be incurred by reason of or in connection with your use of this site.
By visiting the FRANKANDOAK.COM site, you agree that the laws of the Province of Quebec and the laws of Canada, without regard to principles of conflict of laws, will govern these Conditions of Use. The courts of the Province of Quebec shall have exclusive jurisdiction over all disputes. You agree that jurisdiction and venue in such courts is appropriate and you agree to submit to the jurisdiction of such courts.
Revision of Terms
Frank And Oak may revise these terms at any time by updating this posting. You should visit this page from time to time to review the then-current terms because they are binding on you and your continued use of this site signifies your acceptance of these revised terms. Certain provisions of these terms may be superceeded by expressly designated legal notices or terms located on particular pages of this site.
Frank And Oak will not be considered to have waived any of its rights or remedies described in these terms unless the waiver is in writing and signed by Frank + Oak. No delay or omission by Frank + Oak in exercising its rights or remedies will impair or be considered as a waiver of its rights to enforce such rights at any time.
Site Policies, Modification and Severability
YOUR CONTINUED USE OF THIS SITE FOLLOWING THE POSTING OF ANY CHANGES OR REVISIONS WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES OR REVISIONS. IF YOU DO NOT AGREE TO ANY CHANGES OR REVISIONS TO THESE CONDITIONS OF USE, YOU MAY NOT USE THE FRANKANDOAK.COM SITE AND ARE TO DISCONTINUE USE OF THE SITE IMMEDIATELY. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Frank And Oak promotional offers may be subject to specific guidelines and restrictions. In addition to these specific promotional terms, the regular Frank And Oak terms and conditions always apply at the discretion of the Frank And Oak management team. Orders placed that violate these guidelines may, or will be canceled, as the case may be, and considered fraudulent.